The Pays de Saverne Tourist and Trade Office (hereinafter referred to as the ‘Tourist Office’) is committed to protecting the personal information and privacy of its customers, website visitors and anyone using its services in general.
The purpose of this Personal Data Protection Policy is to inform you about:
- The types of personal data that the Tourist Office collects about you.
- How your personal data is processed by the Tourist Office and any partners and subcontractors.
- The terms and conditions of use of your personal data and your rights in this regard, in accordance with European and French legislation applicable to the Tourist Office.
All operations involving your personal data are carried out in compliance with the regulations in force, in particular Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the ‘GDPR’), and any national legislation applicable to data protection.
Definitions
The following terms shall have the following meanings:
‘Personal data’ refers to any information relating to an identified or identifiable natural person, either directly or indirectly.
‘Processing of personal data’ means any operation or set of operations which is performed on personal data, regardless of the process used (collection, recording, organisation, storage, adaptation, modification, extraction, consultation, use, communication by transmission or dissemination or any other form of making available, matching).
The ‘Data Controller’ is the legal or natural person who determines the purposes and means of processing, i.e. the objective and the way in which it is carried out. In practice and in general, this is the private or public body, represented by its legal representative.
An ‘authorised third party’ refers to the public authority, department or body that may access certain data contained in public or private files because it is expressly authorised to do so by law.
1. Identity of the data controller
The Pays de Saverne Tourist and Trade Office, a public industrial and commercial establishment (EPIC), whose registered office is located at 16 rue du Zornhoff – F-67700 SAVERNE, represented by Ms Céline GERBER, in her capacity as director.
2. Processing of personal data
As part of the operation of the https://www.tourisme-saverne.fr/ website, the Tourist Office collects data about you. This data is processed in accordance with the purposes specified at the time of collection, with some information being mandatory and other information optional, as indicated in the collection forms.
The processing carried out on our website is intended to enable:
- contact with us via a form or the email address provided.
- the compilation of statistics relating to website traffic.
- the management of newsletter subscriptions.
- the management of a space dedicated to tourism professionals (Pro Space).
Data collection is based on your consent, which you give by completing the collection form or by writing to us directly, or on the legitimate interest of the Tourist Office in organising the management of its services.
The processing of our customers’ data is based on the contract to which the customer is a party or on the prior consent of the prospect for prospecting operations.
The Tourist Office may collect the following data from you:
Collection forms: identification and contact details (surname, first name, email address, telephone number, subject of messages, messages, date and time of messages).
Statistics, cookies and other trackers: connection data (IP address, code, pages viewed by the user, date and time of viewing) and audience measurement data (cookies).
Pro Area: identification and contact details (username, password, surname, first name, email address, telephone number, subject of messages, messages, date and time of messages).
3. Retention periods
The Tourist Office will retain your personal data in a secure environment only for the period necessary to fulfil the purposes for which it was collected or for the maximum retention period provided for by applicable legislation in France.
4. Recipients
The recipients of your personal data are the relevant departments of the Tourist Office. This personal data is not disclosed to third parties.
However, the Tourist Office reserves the right to transmit personal data to authorised third parties (public bodies, judicial authorities, court officials and ministerial officers) in order to comply with its legal obligations, and in particular if it is required to do so by court order.
The Tourist Office requires all its service providers and partners to process personal data in accordance with the Tourist Office’s commitments regarding confidentiality and security.
5. Rights of individuals
In accordance with Regulation (EU) 2016/679 on the protection of personal data, you have the right to request from the data controller access to your personal data, the rectification or erasure of such data (right to be forgotten), the restriction of the processing of your personal data and the right to data portability.
You also have the right to object to the processing of your personal data on legitimate grounds, as well as the right to object to your data being used for commercial prospecting purposes.
Finally, you have additional rights provided for by national legislation, such as guidelines on the storage, erasure and communication of your personal data after your death.
To exercise these rights or if you have any questions about the processing of your data in this system, you can contact us, providing proof of your identity.
By electronic means: rgpd@tourisme-saverne.fr
By post: RGPD – Office de Tourisme & du Commerce du pays de Saverne – Cloître des Récollets – 4 rue Poincaré – 67700 SAVERNE
We recommend that you send this letter by registered post with acknowledgement of receipt.
If, after contacting us, you feel that your rights regarding your personal data have not been respected, you can lodge a complaint with the CNIL or the supervisory authority in your place of residence.
6. Security
Taking into account technological developments, implementation costs, the nature of the data to be protected and the risks to individuals’ rights and freedoms, the Tourist Office implements all appropriate technical and organisational measures to guarantee the confidentiality of the personal data collected and processed and to ensure a level of security appropriate to the risk.
However, it is the responsibility of each user to ensure the security of personal data transmissions over the Internet. The Tourist Office cannot be held responsible for the transmission of personal data over the Internet.
7. Transfer of personal data
Personal data collected on the website is reserved exclusively for the Tourist Office. No data is transferred outside the European Union.
8. Cookies
Users are informed that, when they connect to the Website and use its services, cookies or other technologies are used, subject to the choice expressed by the user; this choice may be modified at any time.
A cookie allows its issuer, during its period of validity, to recognise the terminal concerned (computer, tablet, smartphone, etc.) each time that terminal accesses digital content containing cookies from the same issuer. A cookie records information relating to your computer’s browsing on our site (the pages you have visited, the date and time of the visit, etc.) that we can read during your subsequent visits.
These cookies facilitate navigation and improve the user-friendliness of the website. Users can refuse cookies by configuring their browser settings as indicated below. In this case, access to certain services and sections of the site may be altered or even impossible. Several types of cookies may be used by the site:
- Cookies that are strictly necessary for browsing the site and ensuring its proper functioning.
- Cookies that enable visitor statistics to be compiled.
Refusing cookies:
You may refuse the use of cookies by adjusting your browser settings, including the following:
For Internet Explorer®: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
For Firefox®: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
For Google Chrome 4®, Google Chrome 8® and above: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=fr
For Safari®: https://support.apple.com/fr-fr/HT201265
For Opéra®: http://help.opera.com/Windows/10.20/fr/cookies.html
Where applicable, users are informed that access to certain services and sections of the website may, in this case, be impaired or even impossible.
The retention period for cookies varies depending on the type of cookie. We mainly use cookies that self-destruct after the end of the connection. These are known as session or browsing cookies. A log file also allows us to record all access to our web pages or downloads of the various files available on our sites for a period of 6 months. Finally, information concerning your consent to cookies is kept for a maximum period of 13 months. Cookies are used for internal purposes and are not accessible to third parties.
Google Analytics® and Privacy
We use Google Analytics® to track your activity on our websites and to find out how many users visit our pages and what content and pages are viewed. The analysis is anonymous. Google Analytics® cookies are stored on your device and may be transferred to a Google® server in the USA, where they will be stored. Google® will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services relating to website and internet usage. Google® may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google®’s behalf.
10. Changes to this policy
In the event of any changes to this Policy by the Pays de Saverne Tourist and Trade Office, or if required by law, it will be published on our website and will take effect as soon as it is published. We therefore invite you to refer to it each time you visit our website in order to familiarise yourself with the latest version, which is always available on our website.