Our commitment to quality

The Pays de Saverne Tourist Office is anxious to develop a policy of quality of welcome and of promotion of the local heritage, in keeping with the strategy and development of the tourist identity: “Pays de Saverne, the wonderful surprise in Alsace”.

This intention has been brought to fruition in 2019 by the “Qualité Tourisme” brand.

Visitors:

  • Give pleasure and take the time to chat to find out their expectations.
  • Guarantee a kindly welcome, share “Wow” experiences and facilitate access to tourist information.
  • Position ourselves as the expert on the destination: personalised advice, invitation to discover.
  • Be the guarantor of the promise of a “pleasant surprise” and offer a range of services with added value.
  • Collect opinions, take note of them, summarise them and introduce remedial actions.

Team:

  • Take ownership of the new identity and the values of the brand: empathy, respect, openness, creativity.
  • Share and exchange with members of staff in order to develop new projects.
  • Take the time to communicate and to use new tools for internal communication.
  • Improve efficiency and sustain quality by careful management.
  • Motivate and introduce internal challenges.
  • Provide training to make more of the know-how of the members of staff.

Tourism service providers:

  • Take ownership of the new identity and the values of the brand: empathy, respect, openness, creativity.
  • Put the different players in touch via networks.
  • Maintain a close link: federate and inform the network.
  • Provide support in adapting to the tourism market and promote the range of services.
  • Develop commercial tools allowing them to welcome their customer: distribution of documentation.
  • Provide training in the knowledge of the territory for the players.
  • Assess satisfaction in the services from the Tourist Office

Residents:

  • Take ownership of the new identity and the values of the brand: empathy, respect, openness, creativity.
  • Promote their involvement in tourist information material.
  • Develop a network of ambassadors for the destination and involve them in territorial projects

Local councillors:

  • Take ownership of the new identity and the values of the brand: empathy, respect, openness, creativity.
  • Implement the tourism strategy in accordance with the wishes of the community.
  • Observe and measure the impact of tourism on the local economy.
  • Reduce the public finding share in the Tourist Office’s operational budget.

Territory:

  • Invest in local products and local know-how to develop the shop.
  • Set an example in environmental matters and adopt the “right actions” for the conservation of the planet.